Melt Studios Privacy Policy

1. Introduction & Scope

Melt Studios (“Melt,” “we,” “us,” “our”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and share it. This Privacy Policy applies to all users (“you,” “your”) of the meltstudios.ca website (“Site”) and any products or services provided in Canada.

By using our Site or services, you consent to the practices described here. We encourage regular reviews of this policy as it may be updated over time.

2. What We Collect

a. Personal Information

Collected when you voluntarily provide it—for example, when registering, ordering, subscribing to our newsletter, or contacting us. Types include:

  • Contact info: name, email, mailing and billing addresses, phone number

  • Payment details: credit card or debit info (collected by payment processors)

  • Transaction records: order history, invoices, shipping details

b. Device & Usage Information

Automatically collected when you browse or interact with our Site:

  • IP address, browser type/version, operating system, referring/exit pages, and timestamps

  • Cookies, web beacons, tags, pixels, and log files for analytics, fraud prevention, and personalization

3. Why We Collect It & Our Legal Basis

Under Canada’s PIPEDA, we collect and use your information only for legitimate purposes, with your informed consent. These include:

  1. To fulfill your orders — process payment, arrange shipping, and send confirmations

  2. To provide customer support — address inquiries, returns, or service requests

  3. To improve our Site and services — understand usage patterns and optimize content

  4. To prevent fraud — detect and screen suspicious activity

  5. To send marketing communications — newsletters or promotional offers if you opt in; opt-out anytime

  6. To comply with legal obligations — e.g., tax or legal requests

4. How We Share Your Information

Your personal information is not sold or rented to third parties. We may share it in the following circumstances:

  • Service Providers: e.g., payment processors, shippers, marketing platforms

  • Analytics Partners: such as Google Analytics (you may opt out via tools.google.com/dlpage/gaoptout)

  • Legal Obligations: to comply with legal requests, enforce policies, or protect rights

  • Aggregate Data: anonymized for internal reporting or marketing

5. Transfer and Security of Data

  • Data is stored on servers located in Canada, or in countries with adequate data protection safeguards

  • Transfers outside Canada are safeguarded by contractual clauses and equivalent protections

  • We use industry-standard security measures, including encryption and secure SSL/TLS channels

6. Retention & Disposal

We retain your personal data only as long as necessary to:

  1. Complete the purposes listed above

  2. Comply with legal, tax, or regulatory requirements

  3. Address disputes or enforce agreements

When no longer needed, we securely destroy or de-identify your information.

7. Your Privacy Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Delete your info, except where retention is required by law

  • Restrict or object to certain processing (e.g., direct marketing)

  • Withdraw consent at any time for future uses

To exercise any of these rights, please contact us at hello@meltstudios.ca. We’ll respond within 30 days.

8. Cookies & Tracking Technology

We use cookies, web beacons, tags, and pixels for:

  • Site functionality

  • Enhancing user experience

  • Analytics and performance optimization

  • Targeted advertising (if you've consented)

You can manage your cookie preferences via your browser settings or use our [Cookie Settings] page. Please note blocking cookies may affect Site usability.

9. Children’s Compliance

Our Site and services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us to request deletion.

10. Changes to This Policy

We may update this policy as needed (e.g., due to regulatory changes). The current effective date is September 2025. When any updates are made the effective date will be revised. Your continued use indicates acceptance of the new terms.

11. Contact Information

For questions, concerns, or to exercise your rights, contact us:

  • 📧 Email: hello@meltstudios.ca

  • 📮 Address: Melt Studios, 168 Bedford Rd, M5R 2K9, Toronto, Ontario, Canada